Access issues
Use this guide when a feature is missing, locked, or says you do not have access.
Common causes​
| Symptom | Likely cause |
|---|---|
| A feature is hidden | Your plan or workspace does not include it. |
| Subscriptions shows paid but the feature is still locked | Plan sync may still be updating. |
| An add-on is inactive | The add-on may be billed separately from the main plan. |
| You are in the wrong workspace | You signed in with a different account or workspace context. |
What to check​
- Confirm you are signed in with the correct email.
- Refresh Atomicat after checkout or plan changes.
- Open Subscriptions and confirm the plan or add-on is active.
- Sign out and sign back in if access was just updated.
- Try another browser if the screen still looks stale.
Plan-related access​
If a plan or payment was just updated, wait a few minutes for plan sync, then refresh Atomicat. If access still does not update, contact support with your account email and payment confirmation.
Related docs​
Frequently asked questions​
Why did a feature disappear?
Your plan, add-on, or workspace setup may have changed. Check billing and confirm you are signed in with the correct account.
Why can another account access it?
That account may have a different plan, add-on, or workspace configuration.