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Webhook issues

Use this guide when leads or quiz events do not arrive in your external system.

First checks​

  1. Confirm the webhook is enabled.
  2. Confirm the destination URL is correct.
  3. Submit a fresh test lead or quiz completion.
  4. Check webhook delivery history where available.
  5. Confirm the receiving system is online.
  6. Ask your technical team whether the receiving system rejected the request.

Lead exists in Atomicat but not externally​

If the lead appears in Atomicat, capture worked. The issue is usually with delivery or the receiving system.

Check:

  • Destination URL.
  • Required fields.
  • Authentication or security requirements.
  • Whether the receiving system accepts the submitted format.
  • Whether the destination blocks requests from unknown services.

No lead exists in Atomicat​

Troubleshoot the form or quiz first. See Forms and leads issues or Quiz issues.

Working with your technical team​

Share:

  • Webhook name.
  • Form or quiz name.
  • Approximate test time.
  • Example lead email used for testing.
  • Error message shown in Atomicat, if any.
  • Expected destination system.

Avoid sharing private customer data unless required for debugging.

Frequently asked questions​

Why does Atomicat show the lead but my automation did not run?

The external system may have rejected the webhook or the automation may have rules that ignored the lead.

Should I retry old webhook deliveries?

Retry only after fixing the destination problem, otherwise the same failure can repeat.