Plans and Access
Some Atomicat features may depend on your plan, subscription, module access, team role, or account permissions.
If you do not see a feature mentioned in the documentation, it does not always mean something is broken. The feature may not be enabled for your current account.
Why access can be different between accounts​
Atomicat accounts can differ based on:
- Current plan
- Active subscription
- Add-on modules
- Product availability
- Feature rollout status
- Account configuration
This means two users may see different menus, buttons, limits, or modules.
Common reasons a feature is missing​
| Reason | What it means |
|---|---|
| Plan limitation | The feature is not included in your current plan. |
| Module not active | The feature may require an additional module or subscription. |
| Account status | Subscription or plan status may affect access. |
| Gradual rollout | Some features may be released gradually. |
| Workspace setting | The feature may be disabled or unavailable in the current workspace. |
What to check first​
If a feature is missing, check these items:
- Confirm you are logged into the correct account.
- Confirm you are in the correct workspace or project.
- Check whether your plan includes the feature.
- Check whether your subscription is active.
- Refresh the app and try again.
- Contact support if the feature should be available but still does not appear.
Features that may depend on access​
Depending on your account, access may affect areas such as:
- AtomicPlayer
- AtomicFilter
- MIA
- AtomicMCP
- Advanced page settings
- Subscriptions
- Product features
- Export options
- Webhook or integration features
Availability can change over time as plans, modules, and product features evolve.
Subscriptions access​
Subscriptions access may be limited to the account owner or the person who manages the subscription.
If you need to update plan details, checkout information, or subscription status, make sure you are using an account that can manage Subscriptions.
Best practices​
- Keep the account owner information up to date.
- Check your subscription before launching important campaigns.
- Confirm access to required modules before building workflows around them.
Frequently asked questions​
Why can my teammate see a feature that I cannot see?
Your teammate may have a different role, permission level, plan access, or module access.
Does every Atomicat account include every feature?
Not always. Some features may depend on plan, subscription, module access, or rollout status.
What should I do if I think I should have access?
First check your account, workspace, subscription, and permissions. If everything looks correct, contact support with details about the missing feature.
Can documentation mention features I do not currently have?
Yes. Documentation may describe Atomicat features that are available only on specific plans, modules, or account configurations.